Terms and Conditions

PLEASE READ THESE TERMS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER AND RETAIN A COPY OF THESE TERMS AND YOUR ORDER FOR FUTURE REFERENCE.

1 Formation of the Contract
1.1 These Terms and Conditions of sale apply to all goods supplied by Rosie in Stitches ¨The Supplier¨.
1.2 No contract exists between you and the Supplier for the sale of any goods until the Supplier has received and accepted your order and sends you confirmation in writing or by e-mail to the address or e-mail address you have given. Once the Supplier has given such confirmation there is a binding legal contract between us.
1.3 The contract is subject to your right of cancellation (see below).
1.4 The Supplier may change these terms and conditions of sale without notice to you in relation to future sales.

2 Description and Price of the Goods

2.1 The goods displayed on the website are indicative only of the type and style of goods available for purchase. Each item is hand made and as a result is unique from any other item. The goods displayed are not intended to be exact samples of the goods that will be supplied
2.2 The price of the goods you order will be as shown on the Suppliers website at the time you place your order.
2.3 The goods are subject to availability. If on receipt of your order the goods you have ordered are not available in stock, the supplier will inform you as soon as possible, and refund or credit you for any sum that has been paid by you for the goods.
2.4 Every effort is made to ensure that prices shown on the Suppliers website are accurate at the time you place your order. If an error is found, the Supplier will inform you as soon as possible and offer you the option of reconfirming your order at the correct price or cancelling your order. If you cancel, the Supplier will refund or credit you for any sum that has been paid by you for the goods.
2.5 In addition to the price for the goods you will be required to pay a delivery charge for the goods as shown in the delivery section of the Suppliers website.
2.6 The price for the goods and delivery charges are inclusive of VAT.

3 Payment

3.1 Payment for the goods and delivery charges must be made by cheque payable to Friends of the Rosie in Stitches and sent with the order form to the address shown on the top of the order form.
3.2 No order will be processed if not accompanied by a cheque.
4 Delivery

4.1 The goods you order will be delivered to the address you give when you place your order.
4.2 If delivery cannot be made to your address, the Supplier will inform you as soon as possible, and refund or credit you for any sum that has been paid by you for the goods.
4.3 Every effort will be made to dispatch your order as soon as possible after your order has been accepted. Delivery should be expected within twenty-eight working days of your order being accepted. However, the Supplier will not be liable for any loss and/or damage suffered by you through any delay in delivery.
4.4 You will become the owner of the goods ordered and responsible for the risk of loss of and/or damage to them once they have been delivered to you.

5 Your Right of Cancellation

5.1 You have the right to cancel the contract within seven days of your order being accepted.
5.2 To exercise your right of cancellation you must notify us in writing or by e-mail at the address or e-mail address shown below giving details of the goods ordered quoting the order number.
5.3 Once you have notified the Supplier that you are cancelling the contract the Supplier will refund or credit you for any sum that has been paid by you for the goods within thirty days.
6 Returns

6.1 Because of the charitable status of the Supplier it does not operate a returns policy.
7 Data Protection

7.1 The Supplier will take all reasonable precautions to keep the details of your order and payment secure, but unless the Supplier is negligent, the Supplier will not be liable for unauthorised access to information supplied by you.
7.2 The supplier will only use the information you provide about yourself for the purpose of fulfilling your order and for sending a thank you email at the end of the calendar year.
8 Applicable Law

8.1 These terms and conditions are subject to English law and the English courts will have jurisdiction in respect of any dispute arising from the contract.